Position Overview Work From Home
We’re seeking an independent, highly organized Customer Service Representative who thrives in a dynamic environment and can bring structure to chaos. This isn’t just a customer service role, you’ll be instrumental in building processes, documenting knowledge, and creating systems that scale with our client’s growing business.
Key Responsibilities
- Work directly with the owner to extract technical knowledge and transform it into clear, repeatable processes
- Build and refine customer service workflows and standard operating procedures
- Create comprehensive documentation for product knowledge, troubleshooting guides, and FAQs
- Serve as the primary point of contact for customer inquiries across multiple channels
- Provide expert-level support to car enthusiasts and professional installers
- Research and compile information from various sources to resolve complex customer issues
- Handle escalated technical questions with confidence and accuracy
- Manage customer interactions via HelpScout, Gmail, and Onset phone system
- Automate and streamline social media customer responses
- Ensure consistent, timely responses across all communication platforms
- Set up and optimize workflows within communication tools
- Implement automated response systems for social media platforms
- Configure and optimize the Onset phone system for efficient call handling
- Identify opportunities to improve efficiency through automation and better processes
- Maintain organized records and data across multiple systems
Required Qualifications
- Exceptional organizational skills
- Strong technical aptitude
- Excellent written and verbal communication
- Proficiency with HelpScout (or similar helpdesk platforms)
- Experience with Gmail and Google Workspace
- Ability to learn and configure phone systems (Onset or similar)
- Comfort with social media platforms and automation tools
- Strong data organization and research skills
Work Schedule & Availability
- Full-time Position, 40 hours per week
- Schedule: 9:00 AM – 5:00 PM Central Standard Time (CST)
Job Type: Full-time
Pay: Php45,000.00 per month
Benefits:
- Work from home
