Job Description / Job ID (A001)
Role Overview
The Call Center Agent will handle incoming customer calls, provide accurate information about our services, and schedule appointments. This is a Full-time position averaging 20 hours per week. Some weekend availability is required.
Key Responsibilities:
- Handle incoming customer calls with professionalism and empathy.
- Clearly explain our service and field customer questions.
- Provide accurate price quotes and guide the customer through the sales process.
- Collect and document customer information accurately.
- Capture and securely process credit card authorizations Support a positive, customer-first culture by ensuring each caller feels cared for.
Qualifications and Requirements
- Prior experience answering customer calls in a call center or customer service setting.
- Call Center Sales experience – guiding a customer through a sales process
- Strong verbal and written communication skills.
- Ability to multitask and work efficiently in a remote environment.
- Comfortable working independently while following established procedures.
- Willingness to work some evening or weekend hours as part of the regular schedule.
Preferred:
- Experience in an inside-sales or appointment-setting role.
- Familiarity with Salesforce or other CRM tools and NICE CXONE call center software
